Question 1

PAYMENT METHODS

Accepted Answer

We accept all major credit cards and PayPal. Prices are in U.S. dollars.

Question 2

PRE-ORDER | P.O.P. CLUB

Accepted Answer

What is P. O. P. Club & what are the benefits?
P.O.P Club is the"Pre-Order Pricing" Club. It gets you exclusive initial access to purchase True Artist Brand [aka "TAB"] merchandise at a special rate with FREE Shipping within the domestic United States shipping region for a specific, limited time. This allows us to garner your feedback on items + determine if the product should be brought back for another run.
 
Benefits at a Glance:
- Be first to rock your merch before the others!!!
- Get that special price you secretly wanted [ie: before the standard General Admis$ion kicks in]
- Guarantees your preferred size vs. it being sold out.
- FREE U.S. Shipping 
- Gain automatic Initial Influencer Status among your peers & colleagues.
- FREE U.S SHIPPING (just in case you overlooked it the1st & 2nd time)
 
PRE-ORDER POLICY
 
All Sales & PRE-ORDER purchases are FINAL.
 
Pre-Order items require a longer processing time and are shipped at a later date than standard orders. To ensure proper quantity, all pre-orders will be processed immediately. We will not be able to cancel or change your order once it has been submitted.
 
'PRE-ORDER CLOSE DATES' will be listed at the Top of the POP Club page and/or in the product description.
 
When can I expect to receive my pre-order(s)?
Your pre-ordered item(s) will enter the production phase and you can expect to receive the item(s) within approximately 3-4 weeks - unless otherwise noted. In cases where we are able to ship it to you sooner, we most definitely will.
 
If your order has not been finalized/paid for by the POP Club CLOSE time, you may risk not having the item available any longer - or - have to pay General Admission later.
Purchases that include 'Pre-Order' and standard non pre-order / 'General' items will be shipped at the same time. Both General and Pre-Order purchases are final and cannot be cancelled.

Question 3

RETURNS | EXCHANGES | REFUNDS

Accepted Answer

PLEASE NOTE ALL PURCHASES ARE FINAL SALE - NO REFUNDS.
 
Uh-oh! But what if my product arrived defective/damaged. What should I do?
Please know we want you to be pleased & proud with your purchase. So we strive to provide the best quality we can before shipping every order. If an order arrives damaged/defective due to shipping/handling, please:
1. File a claim with the appropriate shipping carrier USPS/UPS/FED Ex, etc.
2. Email to let us know of the defect/damage at rhimack@trueartistbrand.com (mailto:rhimack@trueartistbrand.com)as soon as you receive the unworn/unused product in its original, unopened packaging. Include your order #, name, email address and a picture of the damaged/unused product.
 
If it is determined, however, there was an error made on our behalf - we will review the issue and do our best to offer a store credit and/or promo code for your inconvenience. We value you like a friend, not just a customer.

Question 4

SHIPPING

Accepted Answer

Currently only U.S. domestic shipping is available. But please check back later for shipping territory updates. 
 
My package never arrived or is lost. Will my order be resent or refunded?
When placing an order, please be sure to confirm that all information is entered properly.
We absolutely care that your package is received in a timely fashion and in first-rate condition! 
 
We are not responsible for orders lost, stolen, misplaced, mishandled or incorrectly delivered by mail carriers.
 
We will provide you with the proper tracking # and do our best to assist in locating packages as necessary. However, once an item has been shipped and verified that it has been shipped to the address provided - we can not be held liable.
 
Any order that is returned to us and that requires reshipping due to an improper address on the customer's part - or failure to claim the package - will result in additional shipping costs to have the package reshipped.
 
The carrier marked my package as "delivered", but I don't see it anywhere..?
We hate it when this happens too! Unfortunately, sometimes a carrier may prematurely mark an item as delivered before they actually deliver it. It is recommended to please wait another business day, as the package could have been marked as delivered by mistake, or perhaps by the delivery vehicle's GPS creating an automatic update. It is quite possible your package will arrive the following day.
 
If the package still does not show up, please call the appropriate mail carrier with your tracking # to inquire and/or file a claim with them. Please call your LOCAL carrier for quicker, better service. Ask who delivered the package, and ask for the details of that day's delivery. They are used to these questions, and will generally provide more helpful information.
 
Below are Customer Care general hotlines: 
FedEx/Customer service
1-(800) 463-3339
United Parcel Service/Customer service
1-(800) 742-5877
USPS Customer Care
1-(800) 275-8777
Alternatively, you can visit: MissingMail.USPS.com (http://MissingMail.USPS.com)to report the incident in order to receive a case number.

Question 5

SOLD OUT ITEMS /  NO LONGER AVAILABLE

Accepted Answer

In the rare instance an item you purchased for Pre-Order has become unavailable and we are not able to ship the item with your order, you will - in this particular case - be notified and refunded for the missing item only and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also, if applicable.
 
An item I want is sold out / no longer available. What should I do?
Send us an email about the specific item(s) you would like us to restock at: rhimack@trueartistbrand.com.(mailto:rhimack@trueartistbrand.com) If it is meant to be, the item may return in stock for a fresh release. Be quick to secure and finalize your purchase so you don't miss out again!

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